A sale is only the start of the relationship. AI keeps it alive through automated yet personalized follow-ups—birthday notes, service reminders, trade-in prompts, …

Behind every polished showroom, AI is eliminating repetitive admin work. Machine learning systems reconcile invoices, update CRMs, flag missing deal documents, and even …

Dealership websites and phone lines have turned conversational. AI-driven chat and voice assistants now greet prospects instantly, answer questions in natural language, and …

AI has officially moved from novelty to necessity inside modern dealerships. Smart systems now answer inquiries, schedule appointments, and learn from every interaction …

Whether public or private, the best‑performing groups consistently invest in training, career paths, and clear playbooks. With recruiting tight and shopper expectations rising, …

CPO programs continue to pull shoppers who value warranty coverage and reconditioning standards. When paired with high‑quality review responses and transparent inspection reports, …

Recent franchise network data shows the U.S. store count essentially flat with small net gains and continued consolidation among top groups. EV retail …

Despite tariff headwinds, select Volvo retailers are breaking ground on new facilities in growing suburbs, betting on brand loyalty and an expanded plug‑in …

Conference sessions this year emphasized disciplined capital allocation, brand clustering in priority metros, and the importance of data normalization across DMS/CRM stacks. Operators …

Dealer groups increasingly run centralized desks to triage instant cash offers, trade leads, and private‑party submissions across rooftops. That shared muscle evens out …

Aftermarket brands are testing flagship retail showrooms near dealership clusters, creating cross‑promotion opportunities around truck gear and lifestyle accessories. The model leverages local …

A headline exit plan by a Canada‑based retailer illustrates how currency dynamics, cyber risk, and localized margin pressure can sour U.S. expansion bets. …