People and process: the true moat in a consolidating market

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Whether public or private, the best‑performing groups consistently invest in training, career paths, and clear playbooks. With recruiting tight and shopper expectations rising, operational clarity beats heroics.

Leaders are simplifying menus, aligning pay plans to behaviors that matter, and auditing workflows quarterly.

As consolidation advances, the lasting edge won’t just be scale — it will be teams who execute the basics beautifully, every day.​